Returns Policy for Book Sellers / Stores
Damaged items:
Do note we double check the quality of all books before dispatch, if you receive a book from M&K that is damaged in anyway upon delivery please notify us immediately and certainly within 14 days of dispatch. We are unable consider such cases if greater than 14 days since dispatch.
Shortages:
if your order is short or in excess notify us immediately and certainly within 10 days of dispatch. We are unable consider such cases if greater than 10 days since dispatch.
Unsold stock:
All unblemished unsold books may be returned for credit or refund if needed within one year of the original invoice date.
A copy of the original invoice must be included with the return shipment. Shipments must be returned pre-paid to our Keswick address below.
Unblemished is defined as not torn, mutilated, scuffed, bent, spine intact or defaced in any way. Books will be examined upon receipt by M&K and we will advise if they are accepted as refundable (credit or refund).
M&K PUBLISHING
an imprint of M&K Update Ltd
The Old Bakery
Keswick
CA12 5AS
Tel: 01768 773030
Fax: 01768 781099
publishing@mkupdate.co.uk