This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs
"Absolutely excellent! Thoroughly enjoyed"
"An excellent course, provided useful guidance with a lovely lecturer"
"Very good course. Understanding & knowledge greatly improved"
Past course delegates
What Telephone Signposting and Triage is
Legal responsibility in Telephone Signposting and Triage
Correct documentation
The use of established protocols
Communication Skills: Techniques & conversation management, active listening
Questioning styles
Effective and efficient telephone triage call management
Questioning to identify clinical emergencies
Questioning to identify common red flag symptoms
Questioning to categorise the urgency of the patient's condition
Clinical case scenarios for minor and major conditions
Referral to appropriate team members
Risk management
Clinical Governance
To equip attendees with the skills and knowledge in order to direct and allocate patients to the most appropriate practitioner or service.
Inform and prepare attendees to recognise and effectively handle patients with more urgent health needs that may present.
