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Telephone Signposting and Triage for Receptionists and HCAs

Duration: 2 Day(s)
CPD Hours: 16
Start Time: 09:15
End Time: 16:30

OVERVIEW

 

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs

 

"Absolutely excellent! Thoroughly enjoyed"

"An excellent course, provided useful guidance with a lovely lecturer"

"Very good course. Understanding & knowledge greatly improved"

Past course delegates

CONTENT

AIMS AND OUTCOMES

 

What Telephone Signposting and Triage is.

Legal responsibility in Telephone Signposting and Triage.

Correct documentation.

The use of established protocols

Communication Skills: Techniques and conversation management. Active listening

Questioning styles

Effective and efficient telephone triage call management.

Questioning to identify clinical emergencies.

Questioning to identify common red flag symptoms.

Questioning to categorise the urgency of the patient's condition.

Clinical case scenarios for minor and major conditions.

Referral to appropriate team members

Risk management

Clinical Governance

ATTENDED BY

  • Healthcare Assistants

COURSE VENUES / PRICES

Live Online Instructor Led Course

Zoom
20/06/2024 - 21/06/2024
£ 290.00
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