This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs
"Absolutely excellent! Thoroughly enjoyed"
"An excellent course, provided useful guidance with a lovely lecturer"
"Very good course. Understanding & knowledge greatly improved"
Past course delegates
What Telephone Signposting and Triage is.
Legal responsibility in Telephone Signposting and Triage.
Correct documentation.
The use of established protocols
Communication Skills: Techniques and conversation management. Active listening
Questioning styles
Effective and efficient telephone triage call management.
Questioning to identify clinical emergencies.
Questioning to identify common red flag symptoms.
Questioning to categorise the urgency of the patient's condition.
Clinical case scenarios for minor and major conditions.
Referral to appropriate team members
Risk management
Clinical Governance
