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Remote Consultation and Triage for Nurses and AHPs

Duration: 2 Day(s)
CPD Hours: 16
Start Time: 09:15
End Time: 04:30



Includes video consultation

Giving telephone advice is an important and sometimes demanding role. This course will take the participant through the stages of development and practice. Training consists of both theoretical and practical components and will provide the skills required to set up and run a telephone triage system.

"Thank-you, will be using some of the tools given in surgery."

"Very helpful, left well equipped with evidence and references!"

"Extremely valuable course, felt I learnt a considerable amount."

Past course delegates



What is telephone triage?

How and where is it deployed

Medico legal aspects of telephone triage

Correct documentation

The use of established protocols

Communication skills: Techniques and conversation management

Active listening

Utilising communication and interview models

Questioning styles

Effective and efficient telephone triage call management

The process of a telephone assessment

Clinical case scenarios for minor and major conditions

Chronic disease management for long-term conditions and telephone triage

Independent prescribing and telephone triage

Correct referral to other agencies

Quality Control

Clinical Governance



  • Develop competence in telephone triage skills
  • Understand how to categorise the urgency of the patients condition
  • Identify local and national resources that may be required to provide additional support during a call
  • Identify patients who require health care advice and supply them with current evidence based information


  • Nurses


Live Online Instructor Led Course

03/09/2024 - 04/09/2024
£ 299.00
Book Now

Live Online Instructor Led Course

18/11/2024 - 19/11/2024
£ 299.00
Book Now

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