Includes video consultation
Giving telephone advice is an important and sometimes demanding role. This course will take the participant through the stages of development and practice. Training consists of both theoretical and practical components and will provide the skills required to set up and run a telephone triage system.
"Thank-you, will be using some of the tools given in surgery."
"Very helpful, left well equipped with evidence and references!"
"Extremely valuable course, felt I learnt a considerable amount."
Past course delegates
What is telephone triage?
How and where is it deployed
Medico legal aspects of telephone triage
Correct documentation
The use of established protocols
Communication skills: Techniques and conversation management
Active listening
Utilising communication and interview models
Questioning styles
Effective and efficient telephone triage call management
The process of a telephone assessment
Clinical case scenarios for minor and major conditions
Chronic disease management for long-term conditions and telephone triage
Independent prescribing and telephone triage
Correct referral to other agencies
Quality Control
Clinical Governance
