Including managing conflict and dealing with difficult people & situations
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.
"Very enjoyable and helpful course!"
"Very helpful course, can put learning into practice in all aspects of work and life."
"Really enjoyed the course, would definitely recommend."
Past course delegates
National Expectations:
Building Rapport
Identifying different methods of communication
Improving your communication skills:
Personal impact, how do people perceive you?
Managing conflict:
Dealing with difficult people & situations
Fully appreciate the importance of their role in providing an excellent service to patients and their relatives
Know what excellent service is and how to deliver it
Understand how they can contribute to the reputation of the organisation
Develop effective communication skills when dealing with different types of personality
Feel confident in using appropriate behaviour when dealing with challenging situations
