Breaking bad news is never easy but it forms a part of many health care professionals roles.
The way bad news is given can have a huge impact on the receiver and they rarely forget a detail. It can be so difficult that the easiest approach is to avoid it and that can often make the situation worse.
This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.
The scenarios may vary, new diagnosis, deterioration in condition or life changing events, this workshop is designed to help you think about and prepare for different situations.
"Delivered what is hard subject to address in a fun way."
"Enjoyable, valuable and must for anyone who has to break or support anyone receiving bad news. This should be rolled out to anyone in the nursing profession."
"A very excellent course."
Past course delegates
Background and definitions
Getting it wrong, how does it make you feel?
How does the patient feel?
Setting the scene - preparing for the conversation
Using a model for giving bad news
Good communication skills
Understanding compassion and kindness
Practicing the skills of difficult conversations
Evaluation and Close
Have an understanding of the definition of bad news
Have an awareness of the impact of bad news
Be able to prepare for giving bad news
Have the techniques to give bad news with compassion and kindness
Understand the barriers to effective communication
Have practiced giving bad news using scenarios
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