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Conference - Development and Innovation of Healthcare Support Worker Roles

Development and Innovation of Healthcare Support Worker Roles

Date: 15/05/2019

Duration: 1 Day
Start Time: 09:00 - End Time: 16:15
CPD Hours: 7

Conference Overview

The 9th annual national conference explores Development and Innovation of the Healthcare Support Worker role across the UK and a view from Ireland. Areas presented include addressing patient needs, apprenticeships, regulation and integration, career development and a variety of roles within the greater healthcare team.


The day is structured to allow for networking and interacting with all the speakers, providing the opportunity to exchange ideas and information with colleagues from around the country.


Attended by Senior nurses and AHPs, academics, senior managers, workforce planners, training and development professionals, department heads, Government leads and national organisations who have an interest in developing innovative Healthcare Support Worker roles.

Conference Content

Chair Professor Karen Spilsbury

Professor of Nursing, School of Healthcare, Faculty of Medicine and Health, University of Leeds


Integrated Support Workers delivering health and social care according to patient need

  • How traditional boundaries between health and social care were overcome with the development of this innovative role
  • Meeting patient needs was central to the development of pathways
  • Learning and development planning and delivery across health and social care
  • Embedding values based recruitment and leadership

Anne Canby, Programme Manager - Out of Hospitals and Barbara Gosden, Head of Clinical Education, East Sussex Healthcare NHS Trust


Delivering the new Senior Healthcare Support Worker (SHCSW) apprenticeships – Our journey into the unknown

  • Development of the role of the SHCSW, engaging the stakeholders
  • Curriculum development and delivery, off the job learning
  • Successes and challenges of our pilot delivery
  • Learner experience and feedback, developing the way forward for the future

Julie Whelan, Clinical and Vocational Development Lead and Rebecca Elsworth, Vocational Development Lead, Oxford Health NHS Foundation Trust


Strengthening the Healthcare Support Workforce through Innovation and Partnerships

  • Overview of the National Skills Academy for Health Excellence Centre (EC) network and its commitment to the healthcare support workforce
  • The impact of collaboration on a local and national scale
  • Sharing examples of EC solutions to workforce development

Lynn Atkin, Network Service Manager, National Skills Academy for Health, UK


Health Care Assistant (HCA) regulation and risk in the Republic of Ireland – Striking the right balance

  • Risks associated with the current unregulated HCA role in Ireland
  • Existence of a three-tiered HCA workforce
  • Variability in standards of practice
  • Unsupervised HCA practice
  • Home care support workers
  • How regulation of HCAs can address the risks identified

Dr. Patrick Glackin, Area Director, Nursing and Midwifery Planning and Development, Health Service Executive, Ireland


Using apprenticeships to strengthen the Healthcare Support Worker (HCSW) and Nursing Workforce

  • Developing a career pathway to go from entry level HCSW to a registered nurse
  • Engaging with the workforce introducing new roles
  • Making sense of the landscape - L2, L3, L4 and L5 apprenticeships available - where do they all fit?
  • Making ‘employer led’ a reality with training and education providers
  • The Leeds Story: successes to date, challenges we’ve faced, and how we overcame them

Karen Vella, Deputy Director of HR (Organisational Learning) and Aislinn O’Hara, Education, Learning and Organisational Development Manager, Leeds Teaching Hospitals NHS Trust


Patient focused workforce transformation and development of a career pathway for support staff

  • What does a team around the patient look like?
  • Impact of a changed skill mix on patient experience and quality of care
  • Impact of changed skill mix on staff morale
  • Ongoing development for staff in support roles
  • Sustainability of the model

Amy Booker, Nursing Associate Clinical Educator and Liz Claridge, Clinical Education and Training Sister, Chesterfield Royal Hospital Foundation NHS Trust


Strengthening the dementia care pathway by commissioning and integrating specialist support worker roles

  • Promoting partnership working between the NHS and third sector organisations
  • Benefits of embedding third sector staff into NHS teams and the dementia pathway
  • Using the skills and experience of specialist support workers to improve the care culture in acute hospitals
  • Improving outcomes for people with dementia and their carers
  • Training support workers to use assessment tools and deliver therapies to support the NHS clinical teams

Michael Hurt, Head of Older People and Dementia, NHS Walsall Clinical Commissioning Group and Angela Causton, Dementia Care Manager, Accord GRoup, West Midlands


Planning ahead for the future: The role of the Healthcare Support Worker (HCSW) in Advance Care Planning (ACP)

  • HCSW can have a critical role in supporting people to discuss and document their wishes and preferences for future care in the form of an advance care plan (ACP)
  • Time -Trust –Talking: HCSW are often the members of staff that spend the most time with a person, build up a rapport and develop a level of trust which underpins the ACP discussion and documentation
  • Benefits of ACP - Peace of mind for the person and those important to them and development of individual care plans plus greater job satisfaction for the healthcare team

Ros Johnstone, Macmillan Advance Care Planning Lead, Betsi Cadwaladr University Health Board, North Wales


Enabling patients and their families to live well in every moment - the role of the senior health care assistant within an innovative palliative care day therapy centre

  • Why and how we developed this role
  • Outcome measures, service user feedback and selected case histories
  • Challenges and future development of the role including transfer of skills to other health and social care settings

Sophie Van Walwyk, Head of Psychosocial and Wellbeing Services and Sian Webb, Lead Wellbeing Practitioner, Pilgrims Hospices East Kent


Eat Drink Get Dressed Keep Moving - Clinical Therapy Support Workers changing ward practice

  • Poor nutritional status, dehydration and immobility put patients at risk of deconditioning in hospital, high risk in frail older people
  • Simple measures to promote nutrition, hydration and increased mobility in hospital improve patient outcomes
  • Therapy support workers are effective in changing ward practice, supporting patients to eat, drink, get dressed and keep moving
  • Wards demonstrated improved practice, increased mobility, reduced dependence of patients on discharge and shorter length of stay
  • A simple cost effective model to improve patient care and outcomes

Sue Adams, Senior Occupational Therapist, Therapy Directorate, Good Hope Solihull and Solihull Community Services, University Hospitals Birmingham NHS Foundation Trust



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Conference Ideas

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Become a speaker

Would you like to join our team of conference speakers? If so, please send a brief resume to us at . Call for posters and papers.

Exhibition opportunities

If you would like to become a sponsor or would like to know more about exhibition opportunities please contact or phone 017687 73030.

Conference Enquiry

Professionals training professionals

M&K Update Ltd, The Old Bakery, St Johns Steet, Keswick, Cumbria, CAI2 5AS.

Tel: 017687 73030
Fax: 017687 81099

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