Telephone Triage for Nurses and AHPs

Giving telephone advice is an important and sometimes demanding role. This course will take the participant through the stages of development and practice. Training consists of both theoretical and practical components and will provide the skills required to set up and run a telephone triage system.

"Thank-you, will be using some of the tools given in surgery."

"Very helpful, left well equipped with evidence and references!"

"Extremely valuable course, felt I learnt a considerable amount."

Past course delegates, July 2016

What is telephone triage?

How and where is it deployed.

Medico legal aspects of telephone triage

Correct documentation.

The use of established protocols.

Communication skills: techniques and conversation management.

Active listening.

Utilising communication and interview models.

Questioning styles.

Effective and efficient telephone triage call management.

The process of telephone assessment.

Clinical case scenarios for minor and major conditions.

Chronic disease management for long-term conditions and telephone triage

Independent prescribing and telephone triage

Correct referral to other agencies

Quality control

Clinical Governance

• Develop competence in telephone triage skills
• Understand how to categorise the urgency of the patients condition
• Identify local and national resources that may be required to provide additional support during a call Identify patients who require health care advice and supply them with current evidence based information

• Nurses - view related courses
• Doctors - view related courses
• Physiotherapists - view related courses
• Pharmacists - view related courses
• Allied Health Professionals - view related courses