Giving telephone advice is an important and sometimes demanding role. This course will take the participant through the stages of development and practice. Training consists of both theoretical and practical components and will provide the skills required to set up and run a telephone triage system.
"Thank-you, will be using some of the tools given in surgery."
"Very helpful, left well equipped with evidence and references!"
"Extremely valuable course, felt I learnt a considerable amount."
Past course delegates, July 2016
What is telephone triage?
How and where is it deployed.
Medico legal aspects of telephone triage
The use of established protocols.
Communication skills: techniques and conversation management.
Utilising communication and interview models.
Effective and efficient telephone triage call management.
The process of telephone assessment.
Clinical case scenarios for minor and major conditions.
Chronic disease management for long-term conditions and telephone triage
Independent prescribing and telephone triage
Correct referral to other agencies