Customer Service Essentials in Healthcare
Duration: 1 Day - Start Time: 09:15 End Time: 16:30 - CPD Hours: 8
- Price: £160.00
A list of available dates can be found at the foot of this page.
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.
"Very enjoyable and helpful course!"
"Very helpful course, can put learning into practice in all aspects of work and life."
"Really enjoyed the course, would definitely recommend."
Past course delegates, March 2016
- Care Quality Commission
- the NHS Constitution
Identifying different methods of communication
Improving your communication skills:-
- Face to face
- Over the telephone
Personal impact, how do people perceive you?
- Understanding your conflict style
- Why does conflict occur?
- Reflecting on conflict situations- could we have handled them better?
Dealing with difficult people & situations