Telephone Triage for Receptionists and HCSWs
Duration: 2 Days - Start Time: 09:15 End Time: 16:30 - CPD Hours: 16
- Price: £270.00
A list of available dates can be found at the foot of this page.
This course will equip non registrants to allocate patients safely into face to face or telephone appointment with an appropriate practitioner or service. The course will also equip non registered staff to question for, recognise and allocate patients with urgent health needs
Absolutely excellent! Thoroughly enjoyed.
An excellent course, provided useful guidance with a lovely lecturer.
Very good course. Understanding & knowledge greatly improved.
Past course delegates
What telephone triage is
Legal responsibility in telephone triage
The use of established protocols
Communication skills: techniques and conversation management.
Effective and efficient telephone triage call management.
Questioning to identify clinical emergencies
Questioning to identify common red flag symptoms
Questioning to categorise the urgency of the patient's condition
Clinical case scenarios for minor and major conditions.
Referral to appropriate team members